Frequently Asked Questions
I don’t understand something or something has gone wrong with my order. Who can I talk to?
First check the FAQs to see if we have the answer here for you. Make sure you have filled in all the fields correctly, including your payment details. If something is still not right, it could either be a network issue or another IT problem. Describe what is going wrong and we’ll get back to you. Email to: support@UmbroShop.co.za
How do I shop on this site?
It’s really easy and reliable. Just follow the instructions as you go.
- Click on Create Account and fill in your details.
- Once you have your account, choose the item(s) you want to buy.
- When you’re done shopping, click on Checkout.
- From there, you’ll be given a confirmation page. Check this properly before you move on.
- You’ll then be asked for your payment details.
- Click on Pay and you’re order is done!
All you have to do then is wait for that courier to deliver it to your door.
Can I make changes to my order?
The only changes you can make to your order once you have completed your purchase, is the size of the garment and the delivery address. You can only make these changes within 2 hours of completing your purchase.
Email using your order number in the subject line and tell us clearly the change you want to make. Email to: support@UmbroShop.co.za
Can I cancel an order?
You only have 2 hours to cancel your order from when you completed it. That is the time it takes to process an order.
Place your order number in the subject line and tell us what you need to cancel. Email to: support@UmbroShop.co.za
Do I have to pay to create an account?
No. Your UmbroShop account is free and you will never be charged a fee to have it open.
How do I know it’s safe to shop at UmbroShop?
What payment options do I have?
We accept Mastercard and Visa credit cards only. Through 3-D Secure authentication system, your details are verified with your bank and you’re taken directly to your bank’s platform via a secure link. Your details are at no point able to be accessed by any third party.
EFT (electronic funds transfer)
If you are registered for online banking and you choose this option, you will be redirected to an EFT platform and asked to select your bank. From there, just follow the easy instructions. It works the same way as when you make transfers on your bank’s online platform.
When using this option, please make sure you send the proof of payment to accounts@UmbroShop.co.za. Only when we receive this will your order be processed.
What is UmbroShop’s bank details?
Account name: Sportal International PTY LTD T/A UmbroShop.co.za
Account number: 62635567897
Branch code: 250655
I used the EFT payment option and still don’t have my order confirmation. What now?
If you are a Standard Bank customer, you can expect to wait a little longer because they take longer to process Instant EFT. You can speed things up by sending your proof of payment to accounts@UmbroShop.co.za.
How long does it take to deliver my order?
It should take no more than 3 - 5 working days to deliver any order. Please click here to track your order.
What if I live outside of SA?
We don't delivery outside of SA at the moment. Please check back later.
Can I have my order delivered to my place of work instead of home?
Yes, you can, if there is a better chance of you being present there during delivery times. Simply fill in your work address when filling in your delivery details.
What if I’m not there when my order is delivered?
Not to worry. The courier will leave a card so that you know he/she was there. Their details will be on the card, so that you can contact and arrange a suitable time with them.
I still haven’t received my order. Where is it?
You can check where your package is by going to Track My Order. Just fill in your track number and find out where it is in the system.